I. Return policy
- Item’s packaging still intact, has
not been opened/used.
- Request to return item has to be made within 3 days of purchasing date.
- Qhome will not be held responsible for any breakage, missing item occurring post-delivery.
- Please check the quality, quantity and packaging upon delivery.
- We will happily replace your item in case there has been a technical defect (missing decal, cracks, missing glaze).
- We only accept return and refund if the item delivered is not the same as it is shown on the website.
- For Lladro’s products, the items can be eligible for return and refund in any case if you confirm upon delivery.
2nd Shipping cost
- The customer will bear the shipping
cost for return/redelivery except for 2 cases:
1. The items delivered were defective/broken.
2. Lladro’s products.
II. Guide to return/refund products:
- Within 3 days of delivery date,
please contact our Customer Service department for return/refund enquiry for
- Telephone: 38218 268 - 0964 251 647
- Email: firstname.lastname@example.org
After Qhome has confirmed the return/refund process, please send the item(s) to:
- Level 6, 65 Le Loi, P. Ben Nghe, District 1
Qhome will send the refund according
to the details that have been given upon purchase.
Products sold by Qhome do not have warranty.