Return policies

I. Return policy 

General policy

- Item’s packaging still intact, has not been opened/used.
            - Request to return item has to be made within 3 days of purchasing date.
            - Qhome will not be held responsible for any breakage, missing item occurring post-delivery.
            - Please check the quality, quantity and packaging upon delivery.

 Replacement

- We will happily replace your item in case there has been a technical defect (missing decal, cracks, missing glaze).

 Return/refund

- We only accept return and refund if the item delivered is not the same as it is shown on the website.

 Lladro’s products

            - For Lladro’s products, the items can be eligible for return and refund in any case if you confirm upon delivery.

 2nd Shipping cost

- The customer will bear the shipping cost for return/redelivery except for 2 cases:

            1. The items delivered were defective/broken.
            2. Lladro’s products.

 

II. Guide to return/refund products:

- Within 3 days of delivery date, please contact our Customer Service department for return/refund enquiry for further information:

            - Telephone: 38218 268 - 0964 251 647
            - Email: sales@qhome-vn.com

  After Qhome has confirmed the return/refund process, please send the item(s) to:

            - Level 6, 65 Le Loi, P. Ben Nghe, District 1

 

III. Refund:

Qhome will send the refund according to the details that have been given upon purchase.


IV. Warranty:

              Products sold by Qhome do not have warranty.